We’re coming to Interactive Intelligence APAC!

Posted Leave a commentPosted in Business Optimisation

Interactive Intelligence APAC 2015 Look out Gold Coast, we’re coming to Interactive Intelligence APAC! Learn from industry experts, senior product executives and explore just how to leverage their current Interactive Intelligence solution for optimum results. The Digital First Economy is forcing organisations to evolve and change at a much faster rate than ever before. At […]

A New Tool For Data Visualisation

Posted Leave a commentPosted in Customer Insight

Image credit: Alex Koloskov Data visualisation just got easier with Google’s new tool! The tool was unveiled at the Google Next event for developers, which was held in Paris (13 October 2015), Google launched the beta for Cloud Datalab, a new interactive developer tool for exploring, analysing and visualising data with just a few clicks. The Beta is free, but the […]

I can’t get no Customer Satisfaction

Posted 1 CommentPosted in Business Optimisation, Customer Experience

Image credit: Lindsey Best I can’t get no customer satisfaction! Today’s Challenge: Disrupt or be disrupted Every interaction with a customer has the potential to make or break the relationship, and a broken relationship is more likely to be shared. Disruption from new start-ups threaten traditional revenue streams, as they are often more agile and more in-touch […]