The very bad and no good eLearning

Posted on Leave a commentPosted in Education, eLearning

As big business gets bigger, we’re seeing more and more “old” eLearning material and it’s time to revisit some good advice from Cathy Moore. “Old” eLearning content is everything that hits the stereo type. It’s long, boring, full of buzzwords and not a lot of “learning” actually happens. If your eLearning program “tells” the customer what to […]

Are we losing our humanity?

Posted on Leave a commentPosted in Consumer Psychology, Customer Experience, Customer Insight

    The social age Connecting with consumers online is now a expectation in customer service. In fact we have expectations down to response times. An extract from the 2015 Eptica Multichannel Customer Experience Study shows that for the majority of customers you have 6 hours to respond. Twitter is the fastest environment where not responding within […]