The true Voice of the Customer

Posted on Leave a commentPosted in Analytics, Consumer Psychology, Customer Experience, Customer Insight, Speech Analytics

What is the most critical factor in brand profitability? We think it’s the loyalty expressed by your customers. Customer satisfaction is a very fluid measure, easily impacted by the most recent experience with your contact centre. Proactive analysis and strategies for handling dissatisfaction will help keep it from becoming systemic.   But, how well do […]