Phonemes and Speech

Posted on Leave a commentPosted in Speech Analytics

As you may or may not know we use phonetics based speech analytics [as opposed to LVCSR ‘Large Vocabulary Continuous Speech Recognition’]. The reason we use phonemes is that words that are not in a predefined vocabulary can still be found, provided the phonemes are recognisable. Phonemes are like ‘units’ of sound that create meaning! T […]


Posted on Leave a commentPosted in Business Optimisation

It seems the one driving force behind outsourcing has always been a cost saving measure. In the past, this is particularly the case when talking about big companies who outsource for cheap labour. Big companies who are based in the United States, Australia and the UK have call centers in the Philippines, South Africa and […]