Managed Speech Analytics for Collections Agencies

Posted on Leave a commentPosted in Analytics, Case Study, Speech Analytics

KnowledgeSpace was engaged by a Debt Collection Agency to deliver a managed service speech analytics solution.  This Collections Company operates in the highly competitive and regulated debt collect marketplace and wanted us to: Increase the percentage of calls during which a promise to pay is asked for and agreed to Identify opportunities to ask for […]

White Paper || Analytics as a Service

Posted on Leave a commentPosted in Analytics, Case Study, Speech Analytics

Image Credit: Amethyst   How small call centres can achieve big results with analytics-as-a-service This white paper examines how speech analytics can be deployed as a service in call centres with as few as 20 seats, to achieve breakthrough results. With the only requirement being a call recording capability, which most contact centres already have, analytics as a […]

Speech Analytics || Case Study

Posted on Leave a commentPosted in Analytics, Business Optimisation, Case Study, Customer Insight, Speech Analytics

Using Speech Analytics to Drive Sales Revenue, Better Target Marketing and Increase Employee Engagement   Many early adopters of Speech Analytics in Australia have been, in the main, disappointed with what the technology has delivered versus what was promised. Recently, three major Australian companies have written off their speech analytics acquisitions. In each case, executive […]