Why you need a UX Strategy

Posted on Leave a commentPosted in Business Optimisation, Consumer Psychology, Customer Experience, Customer Insight

There has never been a more exciting time to be in business. Competition is fierce, changes are coming and it’s our job to make sure we come through stronger and with more opportunities. Adopting a culture of innovation and creativity is what will lead many businesses to success. UX Strategy Disruption will come from some form of knowledge […]

Phonemes and Speech

Posted on Leave a commentPosted in Speech Analytics

As you may or may not know we use phonetics based speech analytics [as opposed to LVCSR ‘Large Vocabulary Continuous Speech Recognition’]. The reason we use phonemes is that words that are not in a predefined vocabulary can still be found, provided the phonemes are recognisable. Phonemes are like ‘units’ of sound that create meaning! T […]

If-By-Outsourcing

Posted on Leave a commentPosted in Business Optimisation

It seems the one driving force behind outsourcing has always been a cost saving measure. In the past, this is particularly the case when talking about big companies who outsource for cheap labour. Big companies who are based in the United States, Australia and the UK have call centers in the Philippines, South Africa and […]

FREE Google course: Deep Learning

Posted on Leave a commentPosted in Uncategorized

Teach Yourself Deep Learning with TensorFlow and Udacity Are you an engineer? data-scientist or machine learning enthusiast? If you answered YES, you may want to tune into Google’s new course on deep learning. Available through Udacity—home to a host of open online courses—the class is expected to run about three months, assuming participants put in about six […]

Customer Experience Trends for 2016

Posted on Leave a commentPosted in Consumer Psychology, Customer Experience, Customer Insight

Customer Experience 2016: The Year of Emotion Inside out was ahead of it’s time as 2016 is going to be the year of emotion. We’re going to gaze into the crystal ball again for 2016 as the Temkin Group released their 11 customer experience trends for 2016. The Temkin Group is a customer experience (CX) research, consulting, and […]