How to improve everything with speech analytics? I know, I know, that is a little pretentious. Let’s just look at a few ways businesses are using speech analytics to get ahead of the competition.
Using Speech Analytics to Drive Sales Revenue, Better Target Marketing and Increase Employee Engagement Many early adopters of Speech Analytics in Australia have been, in the main, disappointed with what the technology has delivered versus what was promised. Recently, three major Australian companies have written off their speech analytics acquisitions. In each case, executive […]
Customer Analytics Info-graph McKinsey & Company surveyed 418 senior executives to determine why some companies are more successful with customer analytics initiatives than others
Image credit: Iwan Gabovitch Who does speech analytics? We do speech analytics! So what is it? Well, without getting too technical, we’re going to talk about the big 2 types of technology currently available (speech to text and speech to phonemes)
Image credit: Alex Koloskov Data visualisation just got easier with Google’s new tool! The tool was unveiled at the Google Next event for developers, which was held in Paris (13 October 2015), Google launched the beta for Cloud Datalab, a new interactive developer tool for exploring, analysing and visualising data with just a few clicks. The Beta is free, but the […]
Image credit: Jakob Lawitzki As we enter the age of innovation, we pose the question – is your business ready to innovate? If you answer YES to the following 5 questions you get an A+ for innovation preparation.