FREE Speech Analytics White Paper

Speech Analytics White Paper

Posted Leave a commentPosted in Analytics, Business Optimisation, Case Study, Speech Analytics

KnowledgeSpace is releasing it’s speech analytics white paper – “How small call centres can achieve big results with analytics-as-a-service”. Since 2009, KnowledgeSpace has been delivering a revolutionary managed insights service, working with contact centres as small as 20 seats, and as large as 2400 seats. Our managed speech analytics service is telephony platform agnostic and […]

Why you need a UX Strategy

Posted Leave a commentPosted in Business Optimisation, Consumer Psychology, Customer Experience, Customer Insight

There has never been a more exciting time to be in business. Competition is fierce, changes are coming and it’s our job to make sure we come through stronger and with more opportunities. Adopting a culture of innovation and creativity is what will lead many businesses to success. UX Strategy Disruption will come from some form of knowledge […]

I can’t get no Customer Satisfaction

Posted 1 CommentPosted in Business Optimisation, Customer Experience

Image credit: Lindsey Best I can’t get no customer satisfaction! Today’s Challenge: Disrupt or be disrupted Every interaction with a customer has the potential to make or break the relationship, and a broken relationship is more likely to be shared. Disruption from new start-ups threaten traditional revenue streams, as they are often more agile and more in-touch […]