Are we losing our humanity?

Posted Leave a commentPosted in Consumer Psychology, Customer Experience, Customer Insight

    The social age Connecting with consumersĀ online is now a expectation in customer service. In fact we have expectations down to response times. An extract from theĀ 2015 Eptica Multichannel Customer Experience Study shows that for the majority of customers you have 6 hours to respond. Twitter is the fastest environment where not responding within […]