Fast Track Series
This series has been designed to be a quick refresher for staff. It can be delivered onsite or via self paced workbooks.
Managing Challenges (Complaints) | Frontline Staff | 1 Hour
This session is designed to be a quick refresher for staff that can be process and provides practical methods to overcome specific issues.
Responding To Complaint Letters | Team Leaders/Managers | 60-90 Mins
Handling complaint letters is a very sensitive area, and needs to be managed with care. This session has been designed to ensure participants respond to customers complaints in.
Responding To Emails | Frontline staff | 2 Hours
This session has been designed to build staff skills in communicating via email.
Schedule Adherence | Frontline staff | 45 Mins
This session has been designed to provide call centre agents with an understanding of call centre dynamics and why schedule adherence is so important in a team environment.
Using Apostrophes | Frontline staff | 40 Mins
This session has been designed to provide staff with an understanding of correct punctuation in written communications.