FAST TRACK SERIES

Fast Track Series

This series has been designed to be a quick refresher for staff. It can be delivered onsite or via self paced workbooks.

Managing Challenges (Complaints) | Frontline Staff | 1 Hour

This session is designed to be a quick refresher for staff that can be process and provides practical methods to overcome specific issues.

Responding To Complaint Letters | Team Leaders/Managers | 60-90 Mins

Handling complaint letters is a very sensitive area, and needs to be managed with care. This session has been designed to ensure participants respond to customers complaints in.

Responding To Emails | Frontline staff | 2 Hours

This session has been designed to build staff skills in communicating via email.

Schedule Adherence | Frontline staff | 45 Mins

This session has been designed to provide call centre agents with an understanding of call centre dynamics and why schedule adherence is so important in a team environment.

Using Apostrophes | Frontline staff | 40 Mins

This session has been designed to provide staff with an understanding of correct punctuation in written communications.

LET’S

TALK!

Questions or comments?

Drinks or coffee?
Our email is contact@knowledgespace.com.au or phone 1300 854 722

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