Compliance Audits

Audit Date: June 2016

Auditor: Victoria State Government

Download RTO Performance Indicator Report

Audit Date: 25 and 26 June 2014

Auditor: Christine Williams


Audit Date: 7th and 11th May 2009

Auditor: B.Delaney

Governing Body: VRQA

Qualifications Audited
  • BSB40307 Certificate IV in Customer Contact
  • BSB40507 Certificate IV in Business Administration
  • BSB50307 Diploma of Customer Contact
  • FNS30107 Certificate III in Financial Services
  • ICT40102 Certificate IV in Customer Contact
  • ICT30102 Certificate III Customer Contact
Audit Outcomes


Standard 2: The RTO adheres to principles of access and equity and maximises outcomes for its clients

Standard 3: Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the RTO operates

Condition 6 – Certification And Issuing Of Qualifications And Statements Of Attainment


Standard 1: The RTO provides quality training and assessment across all of its operations The RTO was not compliant with this standard due to the non compliances in elements 1.3 and 1.5

All non compliance issues were met effective 14th July 2009.

You can download the complete compliance audit report here.


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