Customer Analytics Info-graph McKinsey & Company surveyed 418 senior executives to determine why some companies are more successful with customer analytics initiatives than others
Image credit: Iwan Gabovitch Who does speech analytics? We do speech analytics! So what is it? Well, without getting too technical, we’re going to talk about the big 2 types of technology currently available (speech to text and speech to phonemes)
Image credit: Jakob Lawitzki As we enter the age of innovation, we pose the question – is your business ready to innovate? If you answer YES to the following 5 questions you get an A+ for innovation preparation.
Image credit: Lindsey Best I can’t get no customer satisfaction! Today’s Challenge: Disrupt or be disrupted Every interaction with a customer has the potential to make or break the relationship, and a broken relationship is more likely to be shared. Disruption from new start-ups threaten traditional revenue streams, as they are often more agile and more in-touch […]