Why you need a UX Strategy

Posted Leave a commentPosted in Business Optimisation, Consumer Psychology, Customer Experience, Customer Insight

There has never been a more exciting time to be in business. Competition is fierce, changes are coming and it’s our job to make sure we come through stronger and with more opportunities. Adopting a culture of innovation and creativity is what will lead many businesses to success. UX Strategy Disruption will come from some form of knowledge […]

Customer Experience Trends for 2016

Posted Leave a commentPosted in Consumer Psychology, Customer Experience, Customer Insight

Customer Experience 2016: The Year of Emotion Inside out was ahead of it’s time as 2016 is going to be the year of emotion. We’re going to gaze into the crystal ball again for 2016 as the Temkin Group released their 11 customer experience trends for 2016. The Temkin Group is a customer experience (CX) research, consulting, and […]

Improve Customer Experience by Talking The ‘Customer ‘Speak’ Language

Posted Leave a commentPosted in Business Optimisation, Customer Experience

What customers want Customers don’t want you to have to think about what you mean they simply want to have a conversation with you in day to day language we use to communicate with each other. You will understand the customer’s enquiry, needs and ultimately achieve the best outcome with that customer. We believe in keeping […]