Courses | Knowledge Space
19 courses · 2 registered training organisations

Real qualifications.
Real support.
One clear price.

Browse nationally recognised certificates and skill sets across 7 industries, delivered by Key Institute or Knowledge Space. No confusing discounts, no hidden fees — just one straightforward price and a real person to help you choose.

Nationally recognised training
Study 100% online, at your pace
Real support from real people
Two registered training organisations, one team
ASQA-regulated, nationally recognised
One clear price, every course
Based in Southbank, VIC
Who actually delivers your course

Real RTOs. Real certificates. No mystery.

Every course on this page is delivered by one of two genuine, ASQA-registered training organisations — never a reseller. Each course card tells you exactly which one, so you always know who will be issuing your qualification.

Key Institute

RTO Code 20855

Key Institute delivers the majority of the courses on this page — 33 certificates and skill sets across Business & Administration, Technology, Care & Community, Retail, Hospitality, Cleaning and Supply Chain.

Knowledge Space

RTO Code 21481

Knowledge Space delivers a focused set of Business & Leadership and Retail qualifications, with the same real-person support and study-at-your-pace approach.

Simple, upfront pricing

One price. Every course. No surprises.

Unlike course marketplaces with confusing discount tiers and set-up fees, every course on this page is priced the same way — pick the option that suits you.

Payment plan
$1,990

$400 upfront, then $159 a month for 10 months.

  • Spread the cost over 10 months
  • Same course, same support
  • Start studying the same day

Pricing applies per course and is the same across every course on this page, regardless of which of our two RTOs delivers it.

How it works

From browsing to studying, in four steps

01

Find your course

Search or filter by industry below to find the right qualification for where you want your career to go.

02

Talk it through

Enquire and a real person will walk you through the course, the RTO delivering it, and your payment options.

03

Enrol and start

Choose to pay upfront or spread the cost, get set up, and start studying online — no semesters, no waiting.

04

Study with support

Work through your course at your own pace, with real people on hand whenever you need guidance.

The full catalogue

19 courses across 7 industries

Search by keyword, or filter by industry or provider — every card shows the RTO that delivers it.

Showing all 19 courses

Business & Administration

Certificate Key Institute · RTO 20855

Workplace Skills

BSB20120

Entry-level Business Services skills for those preparing for their first workplace — procedural, clerical and administrative tasks under direct supervision.

Possible job outcomes

General Office Assistant, Administrative Trainee, Customer Service Assistant

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

No work placement required.

Units of competency
  • BSBCMM211 Apply communication skills
  • BSBXCM301 Engage in workplace communication
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBWHS211 Contribute to the health and safety of self and others
  • BSBTEC201 Use business software applications
  • BSBTEC101 Operate digital devices
  • BSBPEF202 Plan and apply time management
  • BSBOPS203 Deliver a service to customers
  • BSBOPS201 Work effectively in business environments
Certificate Key Institute · RTO 20855

Business

BSB30120 · BSB40120

Core business administration skills: payroll, correspondence, spreadsheets, customer service, scheduling and presentations.

Possible job outcomes

Administrative Assistant, Clerical and Administration Worker, Customer Service Officer

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

No work placement required.

Units of competency
  • BSBXCM301 Engage in workplace communication
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBTWK301 Use inclusive work practices
  • BSBSUS211 Participate in sustainable work practices
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBCMM211 Apply communication skills
  • BSBTEC201 Use business software applications
  • BSBPEF202 Plan and apply time management
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBTEC404 Use digital technologies to collaborate in a work environment
  • BSBWHS211 Contribute to the health and safety of self and others
  • BSBPEF301 Organise personal work priorities
Certificate Key Institute · RTO 20855

Business (Administration)

BSB30120

For business support staff who want to sharpen their computing, writing, communication and accounting skills for the modern office.

Possible job outcomes

Clerical and Administration Worker, Receptionist, Office Administration

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

No work placement required.

Units of competency
  • BSBXCM301 Engage in workplace communication
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBTWK301 Use inclusive work practices
  • BSBSUS211 Participate in sustainable work practices
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBTEC201 Use business software applications
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBPEF301 Organise personal work priorities
  • BSBOPS303 Organise schedules
  • BSBINS202 Handle receipt and dispatch of information
  • BSBPUR301 Purchase goods and services
  • BSBOPS301 Maintain business resources
Certificate Key Institute · RTO 20855

Business (Customer Engagement)

BSB30120

Outstanding customer service across every channel — including difficult conversations, faster typing and accurate record-keeping.

Possible job outcomes

Customer Service Officer, Customer Service Representative, Sales Consultant

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

No work placement required.

Units of competency
  • BSBXCM301 Engage in workplace communication
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBTWK301 Use inclusive work practices
  • BSBSUS211 Participate in sustainable work practices
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBTEC201 Use business software applications
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBPEF301 Organise personal work priorities
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS305 Process customer complaints
  • SIRXCEG002 Assist with customer difficulties
  • SIRXPDK001 Advise on products and services
Certificate Key Institute · RTO 20855

Business (Records & Information Management)

BSB30120

Organising and controlling workplace records and systems — built for anyone managing information for a business.

Possible job outcomes

Information Officer, Administration Officer, Assistant Records Clerk

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

No work placement required.

Units of competency
  • BSBXCM301 Engage in workplace communication
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBTWK301 Use inclusive work practices
  • BSBSUS211 Participate in sustainable work practices
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBTEC201 Use business software applications
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBPEF301 Organise personal work priorities
  • BSBINS302 Organise workplace information
  • BSBINS303 Use knowledge management systems
  • BSBINS307 Retrieve information from records
  • BSBINS309 Maintain business records
Certificate Key Institute · RTO 20855

Business (Medical Administration)

BSB30120

A pathway into medical reception — medical terminology, patient records and the fundamentals of healthcare admin.

Possible job outcomes

Medical Administrator, Medical Receptionist, Medical Secretary

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

No work placement required.

Units of competency
  • BSBXCM301 Engage in workplace communication
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBTWK301 Use inclusive work practices
  • BSBSUS211 Participate in sustainable work practices
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBTEC201 Use business software applications
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBPEF301 Organise personal work priorities
  • BSBMED301 Interpret and apply medical terminology appropriately
  • BSBMED302 Prepare and process medical accounts
  • BSBMED303 Maintain patient records
  • BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
Certificate Key Institute · RTO 20855

Leadership and Management

BSB40520

For emerging leaders and managers — personal performance, guiding others, WHS fundamentals and emotional intelligence.

Possible job outcomes

Team Leader, Supervisor, Frontline Manager

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

No work placement required.

Units of competency
  • BSBCRT411 Apply critical thinking to work practices
  • BSBLDR411 Demonstrate leadership in the workplace
  • BSBLDR413 Lead effective workplace relationships
  • BSBOPS402 Coordinate business operational plans
  • BSBXCM401 Apply communication strategies in the workplace
  • BSBXTW401 Lead and facilitate a team
  • BSBTWK401 Build and maintain business relationships
  • BSBWHS411 Implement and monitor WHS policies, procedures and programs
  • BSBPEF401 Manage personal health and wellbeing
  • BSBPEF502 Develop and use emotional intelligence
  • BSBWRT411 Write complex documents
  • BSBSTR502 Facilitate continuous improvement
Certificate Knowledge Space · RTO 21481

Certificate III in Business

BSB30120

Practical business and workplace skills for a wide range of office and administration roles — communication, organisation and everyday business operations.

Possible job outcomes

Administrative Assistant, Office Assistant, Customer Service Officer

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Self-paced online study, typically 8-10 hours a week, faster or slower to suit your life.

Work placement

Not specified in this course’s published materials, confirm at enquiry.

Certificate Knowledge Space · RTO 21481

Certificate IV in Business

BSB40120

Build on core business skills with a broader qualification covering planning, communication and digital collaboration for more advanced office and admin roles.

Possible job outcomes

Administrative Officer, Office Coordinator, Business Support Officer

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Self-paced online study, typically 8-10 hours a week, faster or slower to suit your life.

Work placement

Not specified in this course’s published materials, confirm at enquiry.

Certificate Knowledge Space · RTO 21481

Certificate IV in Leadership & Management

BSB40520

For emerging leaders and managers — personal performance, guiding others, WHS fundamentals and emotional intelligence.

Possible job outcomes

Team Leader, Supervisor, Frontline Manager

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Self-paced online study, typically 8-10 hours a week, faster or slower to suit your life.

Work placement

Not specified in this course’s published materials, confirm at enquiry.

Technology

Certificate Key Institute · RTO 20855

Information Technology

ICT20120 · ICT30120

Practical digital skills for modern workplaces — devices, software and working safely online, from foundational to applied.

Possible job outcomes

IT Support Officer, Service Desk Assistant, Junior Digital Support

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

No work placement required.

Units of competency
  • BSBTEC203 Research using the internet
  • BSBTEC303 Create electronic presentations
  • BSBWHS211 Contribute to the health and safety of self and others
  • BSBSUS211 Participate in sustainable work practices
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBTEC201 Use business software applications
  • BSBTEC101 Operate digital devices
  • ICTICT213 Use computer operating systems and hardware
  • ICTICT214 Operate application software packages
  • ICTICT215 Operate digital media technology packages
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBOPS201 Work effectively in business environments

Care & Community

Certificate Key Institute · RTO 20855

Community Services

CHC32015

Entry-level, person-centred community support — day-to-day individual support or delivery of community-based programs.

Possible job outcomes

Welfare Support Worker, Youth Worker, Client Contact Officer

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

Work placement of 80 hours is a requirement of this qualification.

Units of competency
  • CHCLEG001 Work legally and ethically
  • BSBINS302 Organise workplace information
  • CHCCOM005 Communicate and work in health or community services
  • CHCMHS001 Work with people with mental health issues
  • CHCCCS016 Respond to client needs
  • CHCCCS005 Conduct individual assessments
  • HLTWHS006 Manage personal stressors in the work environment
  • BSBPEF301 Organise personal work priorities
  • CHCPRT025 Identify and report children and young people at risk
  • HLTWHS002 Follow safe work practices for direct client care
  • CHCDIV001 Work with diverse people
  • CHCADV001 Facilitate the interests and rights of clients
Certificate Key Institute · RTO 20855

Individual Support

CHC33021

Person-centred care for people with disability or in aged care — helping clients live with more independence and dignity.

Possible job outcomes

Accommodation Support Worker, Community House Worker, Aged Care / Health Care Assistant

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

Minimum 120 work placement hours is a requirement of this qualification (may require up to 150 hours). Students also need specific industry checks before placement, which may include a police check, NDIS worker screening, working with children check, and COVID-19 vaccination status.

Units of competency
  • CHCLEG001 Work legally and ethically
  • HLTINF006 Apply basic principles and practices of infection prevention and control
  • HLTWHS002 Follow safe work practices for direct client care
  • CHCCCS041 Recognise healthy body systems
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • CHCCCS038 Facilitate the empowerment of people receiving support
  • CHCMHS001 Work with people with mental health issues
  • CHCDIS011 Contribute to ongoing skills development using a strengths-based approach
  • CHCDIS012 Support community participation and social inclusion
  • CHCDIS020 Work effectively in disability support
  • CHCCCS044 Follow established person-centred behaviour supports
  • CHCCCS031 Provide individualised support
  • CHCCCS040 Support independence and wellbeing
  • CHCCCS036 Support relationships with carer and family
Certificate Key Institute · RTO 20855

Education Support

CHC30221

Supporting teachers and student learning in primary and secondary settings, including students with diverse learning needs.

Possible job outcomes

Education Assistant, Education Support Worker, Education Assistant (Culturally Diverse School)

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

Work placement of a minimum 100 hours within an Australian primary or secondary school is a requirement of this qualification.

Units of competency
  • CHCDIV001 Work with diverse people
  • CHCEDS033 Meet legal and ethical obligations in an education support environment
  • CHCEDS040 Search and access online information
  • CHCEDS059 Contribute to the health, safety and wellbeing of students
  • CHCPRT025 Identify and report children and young people at risk
  • CHCEDS034 Contribute to the planning and implementation of educational programs
  • HLTWHS001 Participate in workplace health and safety
  • CHCEDS035 Contribute to student education in all developmental domains
  • CHCEDS060 Work effectively with students and colleagues
  • CHCEDS036 Support the development of literacy and oral language skills
  • CHCEDS037 Support the development of numeracy skills
  • CHCEDS057 Support students with additional needs in the classroom
  • CHCEDS048 Work with students in need of additional learning support
  • CHCEDS061 Support responsible student behaviour
  • HLTWHS006 Manage personal stressors in the work environment

Retail

Certificate Key Institute · RTO 20855

Retail

SIR30216

Engaging customers, running daily store operations and meeting organisational standards across specialty, supermarket and QSR retail.

Possible job outcomes

Shop Assistant, Supermarket Team Leader, Customer Service Representative

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

Work placement of 90 hours is a requirement of this qualification.

Units of competency
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBPEF301 Organise personal work priorities
  • SIRXIND001 Work effectively in a service environment
  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXSLS001 Sell to the retail customer
  • SIRXRSK001 Identify and respond to security risks
  • SIRXWHS002 Contribute to workplace health and safety
  • SIRXIND002 Organise and maintain the store environment
  • SIRXIND003 Organise personal work requirements
  • SIRRINV001 Receive and handle retail stock
Certificate Knowledge Space · RTO 21481

Certificate III in Retail

SIR30216

Engaging customers, running daily store operations and meeting organisational standards across specialty, supermarket and QSR retail.

Possible job outcomes

Shop Assistant, Supermarket Team Leader, Customer Service Representative

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Self-paced online study, typically 8-10 hours a week, faster or slower to suit your life.

Work placement

Not specified in this course’s published materials, confirm at enquiry.

Hospitality

Certificate Key Institute · RTO 20855

Hospitality

SIT30622

A solid foundation in service, sales and operations — hands-on skills backed by real industry standards.

Possible job outcomes

Barista, Bar Attendant, Waiter

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

Work placement of 115 hours across 36 service shifts is a requirement of this qualification.

Units of competency
  • SITXCOM006 Source and present information
  • SIRXPDK001 Advise on products and services
  • SITHIND006 Source and use information on the hospitality industry
  • SITXWHS005 Participate in safe work practices
  • SITXFSA005 Use hygienic practices for food safety
  • CPPCLO3100 Maintain cleaning storage areas
  • SITXHRM007 Coach others in job skills
  • BSBCMM211 Apply communication skills
  • SITXCOM007 Show social and cultural sensitivity
  • SITHIND008 Work effectively in hospitality service
  • SITHFAB027 Serve food and beverage
  • SITHFAB024 Prepare and serve non-alcoholic beverages
  • SIRXSLS001 Sell to the retail customer
  • SIRXCEG008 Manage disrespectful, aggressive or abusive customers
  • SITXCCS014 Provide service to customers

Cleaning

Certificate Key Institute · RTO 20855

Cleaning

CPP30321

The skills and knowledge behind professional cleaning — routine and non-routine tasks, client work and safe tool use.

Possible job outcomes

Commercial Cleaner, Domestic Cleaner, Industrial Cleaner

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

Work placement of 120 hours is a requirement of this qualification.

Units of competency
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBCMM211 Apply communication skills
  • BSBWHS332X Apply infection prevention and control procedures to own work activities
  • CPPCMN3006 Provide effective client service
  • BSBWHS211 Contribute to the health and safety of self and others
  • CPPCLO3111 Clean rooms, furniture and fittings
  • CPPCLO3104 Clean high touch surfaces
  • CPPCLO3100 Maintain cleaning storage areas
  • CPPCLO3101 Clean carpeted floors
  • CPPCLO3102 Clean hard floors
  • CPPCLO3105 Clean glass surfaces
  • CPPCLO3103 Clean and maintain amenities
  • BSBOPS201 Work effectively in business environments
  • BSBXTW301 Work in a team

Supply Chain

Certificate Key Institute · RTO 20855

Supply Chain Operations

TLI30325

Inventory accuracy and logistics across the supply chain — helping organisations keep schedules and avoid disruption.

Possible job outcomes

Supply Chain Administration Officer, Warehouse Assistant, Store Person

$1,490 upfront · or $400 + 10×$159/mo
Course details
Duration

Enrolment valid for up to 12 months.

Work placement

Work placement of 80 hours is a requirement of this qualification.

Units of competency
  • TLIU2012 Participate in environmentally sustainable work practices
  • TLIF0025 Follow work health and safety procedures
  • BSBOPS304 Deliver and monitor a service to customers
  • TLID0020 Shift materials safely using manual handling methods
  • BSBPEF301 Organise personal work priorities
  • TLIA0004 Complete receival and despatch documentation
  • TLIE0008 Calculate mass, area and quantify dimensions
  • BSBINS302 Organise workplace information
  • TLIF0009 Ensure the safety of transport activities (Chain of Responsibility)
  • FSKLRG006 Participate in work placement
  • TLIL0007 Complete workplace induction procedures
  • TLIA0010 Identify goods and store to specifications
  • TLIA0022 Pick and process orders
  • TLIK2010 Use infotechnology devices in the workplace
Frequently asked questions

Before you enquire

Is this training actually nationally recognised?

Yes. Every course is delivered by Key Institute (RTO 20855) or Knowledge Space (RTO 21481) — both are registered training organisations regulated by ASQA (the Australian Skills Quality Authority). Your certificate is issued by whichever RTO delivers your course, and it’s recognised by employers across Australia.

How do I know which RTO delivers my course?

Every course card shows a coloured tag with the delivering RTO and its code. If you enrol, your enquiry and enrolment will always be with that specific RTO — we’ll never be vague about who you’re actually studying with.

Does the price ever change?

No. It’s $1,490 paid upfront, or $1,990 on a payment plan ($400 upfront, then $159 a month for 10 months) — the same structure for every course on this page, regardless of which RTO delivers it.

Can I start straight away?

Once you’ve enquired and enrolled, most courses can begin as soon as you’re ready — there are no fixed semester intakes to wait for.

What if I’m not sure which course is right for me?

That’s exactly what our enquiry process is for. Get in touch and a real person will talk through your goals, your options, and help you land on the right course before you commit to anything.

Get in touch

Let’s find your course

Tell us a little about what you’re after and a real person will get back to you — no pressure, no obligation to enrol.

Call us

1300 471 660

9am–6:30pm AEST, Monday–Friday

Visit us

99 Queensbridge St, Southbank VIC 3006

No obligation to enrol — this is just a conversation.